Frequently Asked Questions
Our main textile production is located in Turkey. To be precise, west of the Bosporus, so geographically speaking, Europe. We have been working closely with our local partners for more than 20 years, building up and developing our production with them. This is the only way we can meet our high quality standards. The fabrics and fibres we need come from renowned manufacturers in Turkey, Austria and Italy. In recent years, other manufacturers from the EU (Croatia, Italy, Poland and Slovenia) have joined us, specialising in specific products in our collection.
Not 100 percent! Some of our hats and other warm items in the collection are made of wool. In general, however, we try to avoid animal-based materials. If you want to be on the safe side, you can check the exact composition in each product description. All of the faux leather patches you find on our clothing are made of synthetic leather.
Unfortunately, sustainability is a term that is used far too often and inaccurately. For us, it goes without saying that we treat people and the environment fairly. We prefer to describe what we do as “business with common sense”.
Our materials are carefully selected, from the fibres to the dyes used. We rely particularly on natural and ecologically efficient fibres such as Lyocell (TENCEL™) or Modal (TENCEL™) from Austria. Thanks to modern production facilities, we are able to further reduce water consumption and the use of chemicals.
In addition, short transport routes are very important to us. Most of the materials we use come from Turkey itself or from Europe. This protects both the environment and our nerves. Since we take care of production in Turkey ourselves, we are also very flexible. We can quickly visit our seamstresses, laundry workers, printers, dyers, etc. Of course, we cannot look over everyone’s shoulder, but we select our suppliers and producers very carefully.
Due to the difficulty of traceability, we do not use cotton certified as “organic”. There is far more demand for this type of cotton than is actually produced globally. The many organic certificates and labels do not change this. As long as we cannot say with a clear conscience that our cotton fabrics are truly 100 percent organic, we will steer clear of them. Nevertheless, we are striving to move towards certified organic cotton, as the production of conventional cotton requires the use of enormous amounts of chemicals. So far, we have been using Lyocell (TENCEL™) or Modal (TENCEL™) in many of our products in combination with certified high-quality cotton from trusted suppliers.
On each of our product pages, you can find a retailer near you. Both brick-and-mortar and online retailers are displayed.
On our product pages, you will find more detailed information about each item under “Fit”. For example, the size of the model and the dimensions of the product are specified.
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To keep transport distances short in the manufacture of our packaging, the waste paper also comes from Turkey, where our production facility is located. We use the two types of waste paper available there.
Yes. Since we do not produce foodstuffs that can spoil or leak, 99 per cent of our clothing is protected in waste paper packaging. However, paper packaging does have one small disadvantage – unfortunately, it does not protect against moisture. To ensure safe arrival at Chillaz headquarters and retailers, our products are additionally wrapped in a large plastic bag inside the cardboard boxes to protect the goods. Here, too, we are already working on other, more sustainable solutions.
The packaging that arrives at our retailers and at your home is made from recycled waste paper. Only when transporting our products from our production facility to the Chillaz headquarters do we use a large plastic bag inside the cardboard box to protect our products from moisture or other influences during the journey. But we are already looking for other solutions here too.
In the event of a complaint, please first contact the retailer from whom you purchased the product. They will deal with your case and contact us if necessary. If you encounter difficulties with the retailer, you can contact us (service@chillaz.com).